Shipping
We're thrilled to offer complimentary shipping on all orders.
Your package typically arrives within 4 to 6 business days, although certain areas may experience slightly longer delivery times.
Once your order is ready to ship, we'll provide you with a tracking link so you can monitor its journey.
Taxes and duties are included for all orders within the European Union. For other countries, please be aware that additional taxes, VAT, and customs charges may apply, depending on your location.
If you have any questions or need assistance, feel free to reach out to us by sending an email to our customer support team. We're here to help.
Returns & Refunds
You can return any unused products within 30 days of delivery for a full refund or store credit. Best part? We offer free returns for all orders. For more details, simply reach out to our Customer Support team. We're here to assist you every step of the way!
Subscription
With a subscription, you not only get a better price per unit — you also gain early access to exclusive gifts, special offers, and priority status. That means you won’t miss out, even if a product sells out. Plus, your subscription ensures a steady monthly supply, so you always have Mela when you need it.
We offer flexible subscription options with increasing discounts the longer you commit.
No matter which plan you choose, you stay in control — adjust delivery dates anytime to fit your routine.
Payment
All payments to our company are handled securely by Shopify, which is certified as Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant. This certification represents the highest level of security in the payments industry, ensuring the utmost protection for payment data.
