Delivery time is 2-4 business days for orders within the EU and 4-6 business days for shipments outside the EU. Be advised that customs delays are out of our control and may affect delivery times. Your order will generally ship within 24-48 hours on business days.

You will receive tracking information once your order is dispatched, which will allow you to follow the status of your shipment.

For orders within the EU, all taxes are included in the listed price.

For orders shipped outside the EU, VAT and duties are not included. Please be aware that you may be responsible for customs duties, import taxes, or other related charges upon the arrival of your order. These charges depend on your country's customs regulations and, if applicable, will be collected by the courier.

You can cancel based on your subscription plan:

Monthly Plan: You can cancel anytime.

3-Month Commitment: You can cancel after the initial 3 months.

6-Month Commitment: You can cancel after the initial 6 months.

To cancel, simply log into your account or contact our customer service team via email.

We offer flexible subscription models to suit your needs, with discounts for longer commitments:

Monthly Plan: Enjoy 25% off your subscription, with the freedom to cancel anytime, offering maximum flexibility.

3-Month Commitment: Get a 35% discount, with the option to cancel after the initial 3 months.

6-Month Commitment: Benefit from 40% off, with the option to cancel after 6 months.

With each plan, you remain in control of your subscription, allowing you to adjust your supplement deliveries to fit your schedule and preferences.

Easily handle your account details by logging in and navigating to "Manage Subscriptions" under Account Details.

We operate on Shopify and accept all major credit cards, PayPal, and other payment methods. Available payment options may vary depending on the country.

With a subscription plan, not only do you secure a better price per unit and gain access to exclusive gifts and special offers, but you also receive priority status. This ensures you'll never miss out on a product, even if it sells out. Plus, the subscription guarantees a steady monthly supply, ensuring you always have Mela on hand to enjoy its benefits consistently.

The currency for transactions is determined by the delivery country and is fixed. All transactions will be conducted in the currency specific to the delivery country.

Once you have received tracking information for your order, cancellation is no longer possible.

Should you need to change the delivery address or delivery date, you, as the consignee, must contact the courier directly. Please be aware that not all courier services permit changes to the delivery address.

Please contact us for guidance on the return process.

You have 30 days from the receipt date to initiate a return.

Simply blend one scoop (5 grams) with 3 dl (1.3 cups) of water or your favorite liquid. For a refreshing twist, add ice. Stir or shake until blended to savor the soothing taste of ginger. Enjoy!

Ensure optimal preservation by storing in a cool, dry place.

Our customer service team is ready to assist you via email. You can reach us directly at info@mela.com